The Kentucky State Police Telecommunicator has an important role in one of the most elite state police agencies in the Unites States. The telecommunicator is a highly skilled team member, providing a vital link between the state troopers and the information they need to be effective and efficient in their daily operations. Often times called the “nerve center” of police operations they are the initial first responders, taking the call and dispatching emergency personnel including state and local police, fire and ambulatory services. Telecommunicators have many duties in the radio room to include: answering radio and telephone calls (including 911 in designated areas), gathering and relaying pertinent information from each communication, and providing pre-arrival instructions during medical emergencies. They access law enforcement systems nationwide to assist troopers and detectives with investigations ranging from traffic enforcement to major crime. Skills imperative to a successful telecommunicator include multi-tasking, typing, written and verbal communication, map reading, customer service, active listening, stress management, solid judgement and computer literacy. The Kentucky State Police recognizes the importance and significance of the Police Telecommunicator to both trooper and public safety and therefore goes to great lengths to ensure we provide the appropriate training and equipment for success. A comprehensive Field Training Program begins on the first day of employment and lasts through the first 12 months. During this time new employees are taught the foundation of the KSP Telecommunications field; dispatching calls, operating the Computer Aided Dispatching system (CAD), familiarity of Post region, among other skills. In addition, all telecommunicators are required to attend a 6-week training academy within the first year of service to become certified with the Kentucky Law Enforcement Council, the following systems: Law Information Network of Kentucky (LINK), National Crime Information Center (NCIC) and the National Law Enforcement Telecommunications System (NLETS), as well as training and certification in Emergency Medical Dispatching (EMD).
If you are interested in a challenging yet rewarding career as a Kentucky State Police telecommunicator where you can make a positive difference in your local community and the state please contact the Kentucky State Police Human Resources Branch for more information.