Sixteen Telecommunicators complete 196 hours of training
(CAMPBELLSBURG, Ky.)—Gov. Andy Beshear and the Kentucky State Police announced that 16 telecommunicators representing 11 posts located throughout the commonwealth have graduated KSP’s in-house telecommunications academy.
Present-day emergency services communication centers require several qualities and characteristics that are imperative, including the ability to handle high stress, challenging conditions; flexible work schedules; empathy toward others and the ability to learn and adapt, especially in areas of technology.
The graduates of Class 18 received 196 hours of instruction over five weeks. Major training areas include legal liability, limits of telecommunicator authority, telecommunicator’s role in public safety, interpersonal communications, customer service, combating stress, ethics and confidentiality, responder safety, essential fire dispatch, state emergency operations plans, criminal justice information systems, cardiopulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers.
During the academy, graduates were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call for assistance. The training concluded with a computer simulation system that simulates a real-life work environment in the radio room.
“Across the state, KSP telecommunicators provide a lifeline to both citizens in need and responders in the field,” says Jason Long, KSP Telecommunications Training Instructor. “They serve as an unseen but vital link in keeping law enforcement officers, responder, and the public safe at all times, day or night.”
The Post 5 graduate of the 18th KSP Telecommunications Academy included:
Erin Benton, of Gallatin County. She is an alumni of Mason County High School and Maysville Community and Technical College.
The mission of KSP is to promote public safety through service, integrity and professionalism using partnerships to prevent, reduce and deter crime and the fear of crime, enhance highway safety through education and enforcement, and safeguard property and protect individual rights.
KSP’s focus this year is to maintain and strengthen its essential workforce in order to better provide public safety, maintain critical services and better reflect the diverse communities that KSP serves.
For more information about KSP’s commitment of creating a better Kentucky by making the commonwealth’s streets safer, communities stronger and the nation more secure by providing exceptional law enforcement, click here
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