These silent heroes behind the headsets are more than just a voice on the other end of the line.
Morehead, KY (April 14, 2019) — Telecommunicators at Kentucky State Police Post 8 in Morehead will be recognized along with more than 200,000 of their fellow communicators nationwide April 8-14 during National Public Safety Telecommunicators Week.
These silent heroes behind the headsets are more than just a voice on the other end of the line. They often save lives on a daily basis.
“KSP telecommunicators are challenged on a daily basis dealing with stressful situations, many that involve life and death, and they are expected to handle these situations with compassion, empathy and professionalism,” says Captain Kenneth K. Bowman, Commander of KSP Post 8 in Morehead. “They must be at their BEST while dealing with people who may be at their WORST in many cases. People don’t usually call them for help when they are having their best day. By the nature of the business, they deal with people who have been victimized or need medical assistance. They may be threatening and belligerent, or in some cases, not able to communicate at all, other than dialing 911 with their last bit of strength, in an attempt to get help.”
KSP telecommunicators handle dispatch duties for Kentucky State Troopers, Commercial Vehicle Enforcement Officers, Kentucky Dept. of Fish and Wildlife Conservation Officers and other emergency service agencies. Their duties include calling wrecker services, notifying channels of administration, running license plate and driver’s license numbers, running criminal histories and notifying family members while continuing to answer new calls and handling other radio traffic.
KSP employs 193 telecommunicators at its 16 posts throughout the state. In 2018, they handled 493,186 calls. Post 8 in Morehead has 8 telecommunicators on staff who handle calls from an 11 county area. Last year, they responded to 18,442 calls.
To watch a short video about KSP telecommunicators, click on or visit the following link: http://www.youtube.com/watch?v=NzGOaQDdXfw&feature=youtu.be or visit
For more information or to apply for a telecommunication position with KSP, log on to the state personnel website at www.personnel.ky.gov
The Kentucky State Police (KSP) is a law enforcement agency that prides itself on attracting the best individuals. KSP affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender or age. For a copy of the KSP Equal Employment Opportunity Plan, follow this link: http://www.kentuckystatepolice.org/pdf/EEOP_Short_Form.pdf