KSP Banner KSP Banner

News Releases

April 12-18 is National Public Safety Telecommunicators Week

Date of News Release: 04/08/2015

left to right; Senior Dispatcher Nichole Mann and Dispatcher Samantha Morgan

(Bowling Green, KY) -- During the third week of April, telecommunicators at Kentucky State Police Post 03 in Bowling Green will share the spotlight with more than 200,000 fellow communicators throughout the United States who make a difference in the lives of others every day.

National Public Safety Telecommunicators Week (April 12-18) will focus recognition on this unique breed of specialists who play a vital role in the delivery of public safety services to those in need. More than just a voice on the other end of the line, these heroes behind the headsets often save lives on a daily basis.

"Kentucky State Police telecommunicators exhibit a number of qualities and characteristics that are absolutely imperative to the success of our mission," says KSP Commissioner Rodney Brewer. "They have the ability to handle very stressful, challenging conditions and flexible work schedules. They show empathy in dealing with others and have the ability to quickly learn and adapt, especially in areas of technology," he says.

In addition to handling calls from the public, KSP telecommunicators also handle dispatch duties for Kentucky State Troopers, Commercial Vehicle Enforcement Officers, Kentucky Dept. of Fish and Wildlife Conservation Officers and other emergency service agencies; for Post 03 Bowling Green that includes taking calls for service and dispatching for all emergency personnel for Hart and Simpson Counties as well. They act as a lifeline for officers in the field, providing a constant link to resources that can often be the difference between life and death. Their duties include dealing with highly emotional callers and interacting with other law enforcement and emergency service agencies, calling wrecker services, notifying channels of administration, running license plate and drivers license numbers, running criminal histories and notifying family members while continuing to answer new calls and handling other radio traffic.

"We couldn't do our jobs without them," says Brewer. "We depend on them every day so it is fitting that we take this time to recognize their value and dedication to the mission of the Kentucky State Police and to the citizens of the Commonwealth."

KSP employs 191 telecommunicators at its 16 posts throughout the state. In 2014, they handled 551,500 calls. Post 03 in Bowling Green has 17 telecommunicators on staff who handle calls from an 8-county area. Last year, they responded to 66,129 calls and have already responded to 18,500 calls in 2015 originating from 52,180 phone calls.

The Post 03 telecommunications team includes: Telecommunications Supervisor Christy Basham of Roundhill; Shift Supervisor Jimmy Kitchens of Bowling Green; Senior Dispatcher Jayne Davenport of Bowling Green; Senior Dispatcher Deidra Mayfield of Bowling Green; Senior Dispatcher Danny Rendleman of Bowling Green; Senior Dispatcher Faith Farley of Belton; Senior Dispatcher Nichole Mann of Franklin; Senior Dispatcher Melissa Allen of Franklin; Senior Dispatcher Lauren Russell of Alvaton; Senior Dispatcher Tim Mackin of Roundhill; Senior Dispatcher Deana Owens of Bowling Green; Dispatcher Corey Priddy of Brownsville; Dispatcher DJ Buselmeir of Bowling Green; Dispatcher Dylan Greer of Bowling Green; Dispatcher Michelle Baker of Bowling Green; Dispatcher Samantha Morgan of Scottsville; and Dispatcher Adrienne Collazo of Bowling Green.

"The job our dispatchers do daily never ceases to amaze me," says Christy Basham, the Post 03 Telecommunications Supervisor. "They always work together as a team, and I am so proud to get to work with each one of them. Each and every one of our dispatchers is without a doubt an essential asset to our agency."

To watch a short video about KSP telecommunicators, click on or visit the following link: http://www.youtube.com/watch?v=NzGOaQDdXfw&feature=youtu.be or visit www.kentuckystatepolice.org

For more information or to apply for a telecommunication position with KSP, log on to the state personnel website at www.personnel.ky.gov

The Kentucky State Police (KSP) is a law enforcement agency that prides itself on attracting the best individuals. KSP affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender or age. For a copy of the KSP Equal Employment Opportunity Plan, follow this link: http://www.kentuckystatepolice.org/pdf/EEOP_Short_Form.pdf