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National Public Safety Telecommunicators Week (April 9-15)Honors Unseen Heroes

Date of News Release: 04/7/2017

HENDERSON, KY. (April 7, 2017) Telecommunicators at Kentucky State Police Post 16 in Henderson will be recognized along with more than 200,000 of their fellow communicators nationwide April 9-15, 2017 during National Public Safety Telecommunicators Week.

These silent heroes of public safety are more than just a voice on the other end of the line. They often save lives on a daily basis.

“KSP telecommunicators are challenged on a daily basis dealing with stressful situations. Many of these situations involve life and death in which they are expected to handle these situations with compassion, empathy and professionalism,” says Captain Robert Shoultz, commander of KSP Post 16 in Henderson. “They must be at their BEST while dealing with people who may be at their WORST. People don’t usually call them for help when they are having their best day. By the nature of the business, they deal with people who have been victimized or need medical assistance. They may be threatening and belligerent, or in some cases, not able to communicate at all, other than dialing 911.”

“Telecommunicators provide a lifeline for the public as well as law enforcement and other emergency service professionals who rely on them for critical communications and information,” he adds.

KSP telecommunicators handle dispatch duties for Kentucky State Police Troopers, Commercial Vehicle Enforcement Officers, Kentucky Dept. of Fish and Wildlife Conservation Officers and other emergency service agencies. Some of their duties include calling wrecker services, notifying channels of administration, running license plate and driver’s license numbers and running criminal histories while continuing to answer new calls and handling other radio traffic.

KSP employs 190 telecommunicators at its 16 posts throughout the state. In 2016, they handled 554,282 calls. Post 16 in Henderson has nine telecommunicators on staff who handle calls from a six county area. Last year, they responded to 23,650 calls.

The Post 16 telecommunications team includes: Supervisor Bridget Stone of Owensboro; Shift Supervisor Blake Smith of Owensboro; Belinda Littrell of Henderson; Alexis McGee of Evansville; Peggy Zachritz of Evansville; April Taylor of Nortonville; Matthew Estes of Evansville; Michelle Nunn of Henderson and Cara Littrell of Henderson.

For more information or to apply for a telecommunications position with KSP, log on to the state personnel website at www.personnel.ky.gov

The Kentucky State Police (KSP) is a law enforcement agency that prides itself on attracting the best individuals. KSP affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender or age. For a copy of the KSP Equal Employment Opportunity Plan, follow this link: http://www.kentuckystatepolice.org/pdf/EEOP_Short_Form.pdf

Blake Smith Blake Smith KSP Telecommunications Shift Supervisor Blake Smith and Telecommunicator April Taylor working the day shift at Post 16-Henderson today