Bowling Green, Ky. (April 13, 2020) — Telecommunicators at Kentucky State Police Post 3 in Bowling Green will be recognized along with more than 200,000 of their fellow communicators nationwide April 12-18 during National Public Safety Telecommunicators Week.
These silent heroes behind the headsets are more than just a voice on the other end of the line. They often save lives on a daily basis.
“Kentucky State Police telecommunicators are often times the first voice heard by a victim involved in a traumatic incident. They are required to meet this challenge with a high level of professionalism and with a calming presence in order to ensure the safety of both responding agencies and individuals involved.” says Captain Tim Adams, commander of KSP Post 3 in Bowling Green.
“Our telecommunicators come to work each day with a desire to help those in need, all while doing their part to promote the safety of the commonwealth. They truly are the backbone of the agency and an essential part of what we do each and every day.” Adams adds.
KSP telecommunicators handle dispatch duties for Kentucky State Police troopers, Commercial Vehicle Enforcement officers, Kentucky Dept. of Fish and Wildlife Conservation officers and other emergency service agencies. Their duties include calling wrecker services, notifying channels of administration, running license plate, driver’s license numbers, criminal histories and notifying family members while continuing to answer new calls and handling other radio traffic. Most importantly, they are the calming voice on the other end of the line when someone calls 911 and is most likely having the worst day of their life.
KSP employs 180 telecommunicators at 16 posts throughout the state. In 2019, they answered 2.1 million calls resulting in 500,236 requests for assistance. Post 3 employs 20 telecommunicators who handle calls from a eight county area. Last year, they answered nearly 250,000 phone calls resulting in 71,392 requests for assistance.
Post 3 Telecommunicators include: Supervisor Jimmy Kitchens of Bowling Green; Shift Supervisor Dylan Greer of Bowling Green; Shift Supervisor Deana Owens of Bowling Green; Jayne Davenport of Bowling Green; Danny Rendleman of Bowling Green; Nichole Mann of Fanklin; Melissa Allen of Franklin; Ryan Barker of Horse Cave; Courtney Hall of Bowling Green; LaDonna Estes of Brownsville; Sara Davis of Bowling Green; Matthew Stephens of Bowling Green; Michelle Baker of Bowling Green; Katelyn Morvel of Russellville; Johnathan Pendley of Bowling Green; Adrienne Collazo of Bowling Green; D.J. Buselmeier of Bowling Green; William Graham of Bowling Green; Emily Cash of Bowling Green; and Whiteny Engle of Bowling Green.
During National Telecommunicator’s Appreciation Week, KSP plans to highlight the great work of all dispatchers across the state by highlighting stories of their great work and sharing photos and videos about their efforts on the KSP Facebook, Instagram and Twitter platforms.
For more information or to apply for a telecommunication position with KSP, log on to the state personnel website at www.personnel.ky.gov